Title: YS Desk Author: YS Innovations Published: 22 de abril de 2026 Last modified: 27 de abril de 2026 --- Buscar plugins ![](https://ps.w.org/ysdesk/assets/banner-772x250.png?rev=3512709) ![](https://ps.w.org/ysdesk/assets/icon-128x128.png?rev=3512709) # YS Desk Por [YS Innovations](https://profiles.wordpress.org/ysinnovations/) [Descargar](https://downloads.wordpress.org/plugin/ysdesk.1.0.0.zip) * [Detalles](https://ve.wordpress.org/plugins/ysdesk/#description) * [Valoraciones](https://ve.wordpress.org/plugins/ysdesk/#reviews) * [Instalación](https://ve.wordpress.org/plugins/ysdesk/#installation) * [Desarrollo](https://ve.wordpress.org/plugins/ysdesk/#developers) [Soporte](https://wordpress.org/support/plugin/ysdesk/) ## Descripción 💬 **Live Chat Software for WordPress — Capture Leads & Convert Visitors in Real- Time** YS Desk is a simple, powerful live chat solution that helps you engage website visitors instantly, answer questions faster, and turn conversations into conversions — all from one easy-to-use dashboard. Add the YS Desk chat widget to your WordPress site in minutes using a simple token- based setup. No coding required. The plugin loads the YS Desk SDK asynchronously to ensure your site performance stays unaffected. **🌐 Get started free:** https://www.ysdesk.com #### ⚡ Why Teams Choose YS Desk * **10× faster response time** in the first week * **4.7/5 average CSAT score** across all workspaces * **100% team visibility** — see who’s handling what, right now * **Under 10 minutes** from signup to your first live conversation #### 🚀 Key Features **Unified Inbox** Every conversation from your chat widget lands in one powerful shared inbox. No tab-switching, no missed messages. **Customizable Chat Widget** Embed a beautiful chat widget that matches your brand. Customize colors, position, and welcome messages — so it feels natural and builds trust from the first interaction. **Customer Insights** See who’s visiting your site and track active conversations in real time. When a chat opens, your team instantly sees key details like email, current page, browser, and previous conversations — all in one sidebar. **Clear Conversation Statuses** Open, Waiting for Customer, Waiting for Agent, and Closed — every conversation has a clear status, so nothing slips through the cracks. **Team Collaboration** Assign and re-assign conversations in one click. Add internal notes with @mentions to collaborate with teammates — always private, never visible to customers. **Customized Permissions** Control who can view and respond to conversations with flexible, role-based permissions for agents and admins. **Actionable Analytics** Track conversations, CSAT scores, response times, and agent performance with real-time dashboards and reports. Spot issues early and act fast. **Live Agent Workload & Availability** See every agent’s active chats and online/ offline status in real time. Know who can take the next conversation without asking around. **Lightweight & Fast** Script loads asynchronously — your website performance is never affected. #### ⚙️ How It Works 1. **Install and activate** the plugin 2. Go to **YS Desk Chat** in the WordPress admin menu 3. Enter your **YS Desk token** from your dashboard 4. Save settings 5. The chat widget automatically appears on your website — ready for real-time conversations #### 🔐 Secure & Optimized * Token is sanitized before saving * Script loads asynchronously to avoid blocking page load * Widget runs only when a valid token is provided * Error handling built in for SDK initialization #### 📌 Use Cases YS Desk is trusted across industries including: * **E-commerce** — Reduce cart abandonment, support buyers in real time * **SaaS Startups** — Onboard users and answer product questions instantly * **Healthcare** — Respond to patient enquiries quickly and securely * **Fintech** — Build trust with real-time support during high-intent moments * **Logistics** — Keep customers informed without email back-and-forth * **Agencies** — Manage client enquiries from one clean shared inbox * **Education** — Engage prospective students and answer admissions queries ### Privacy Policy This plugin does not collect or store any personal data on your WordPress site. All chat conversations and customer data are handled securely by YS Desk services. For full details, visit: https://ysdesk.com/privacy-policy ### Support Website: https://ysdesk.com Support: Contact via your YS Desk dashboard or visit https://ysdesk.com ## Capturas * [[ * Unified Inbox for All Conversations – All customer messages in one place. * [[ * Real-Time Customer Insights – Live data to understand every customer. * [[ * Customizable Chat Widget – Match the chat widget to your brand. * [[ * Role Based Team Permissions – Control access with roles and permissions. * [[ * Built for Team Collaboration – Work together seamlessly as a team. * [[ * Actionable Analytics & Reports – Insights to improve performance and growth. ## Instalación 1. Go to **Plugins > Add New** in your WordPress admin 2. Upload the plugin ZIP or search for **YS Desk** 3. Click **Install Now**, then **Activate** 4. Navigate to **YS Desk Chat** in the admin sidebar 5. Enter your YS Desk token from https://ysdesk.com 6. Click **Save Changes** — your chat widget is now live ## Preguntas frecuentes ### What is YS Desk? YS Desk is a live chat software for websites that lets you talk to your visitors in real time. Add the widget to your WordPress site, and visitors can start conversations instantly. Your team replies from a shared inbox, turning conversations into customers. ### Do I need coding knowledge? No. Just paste your token from the YS Desk dashboard and the chat widget will work automatically on your site. ### Where do I get my token? Sign up at https://ysdesk.com and find your token in the YS Desk dashboard under workspace settings. ### Will this slow down my website? No. The YS Desk script is loaded asynchronously and is fully optimized for performance. Your page load times will not be affected. ### Does it work with all WordPress themes? Yes. YS Desk works with all standard WordPress themes out of the box. ### What happens if I don’t enter a token? The chat widget will not load until a valid token is provided. Your site will remain completely unaffected. ### Can my whole team use YS Desk? Yes. YS Desk is built for teams. You get a shared inbox, team roles and permissions, conversation assignment, @mentions for internal notes, and real-time agent availability— all from one dashboard. ### Does YS Desk show me analytics? Yes. The YS Desk dashboard includes real-time analytics covering conversations, CSAT scores, response times, missed chats, and individual agent performance. ### What industries use YS Desk? YS Desk is used across e-commerce, SaaS, healthcare, fintech, logistics, agencies, and education — by teams of all sizes. ### Is there a free plan? Yes. You can get started for free at https://ysdesk.com with no credit card required. ## Reseñas No hay reseñas para este plugin. ## Colaboradores y desarrolladores «YS Desk» es un software de código abierto. Las siguientes personas han colaborado con este plugin. Colaboradores * [ YS Innovations ](https://profiles.wordpress.org/ysinnovations/) [Traduce «YS Desk» a tu idioma.](https://translate.wordpress.org/projects/wp-plugins/ysdesk) ### ¿Interesado en el desarrollo? [Revisa el código](https://plugins.trac.wordpress.org/browser/ysdesk/) , echa un vistazo al [repositorio SVN](https://plugins.svn.wordpress.org/ysdesk/) o suscríbete al [registro de desarrollo](https://plugins.trac.wordpress.org/log/ysdesk/) por [RSS](https://plugins.trac.wordpress.org/log/ysdesk/?limit=100&mode=stop_on_copy&format=rss). ## Registro de cambios #### 1.0.0 * Initial release ## Meta * Version **1.0.0** * Last updated **hace 2 semanas** * Active installations **Menos de 10** * WordPress version ** 5.3 o superior ** * Tested up to **6.9.4** * PHP version ** 7.4 o superior ** * Language * [English (US)](https://wordpress.org/plugins/ysdesk/) * Tags * [Chat Support](https://ve.wordpress.org/plugins/tags/chat-support/)[chat widget](https://ve.wordpress.org/plugins/tags/chat-widget/) [customer support](https://ve.wordpress.org/plugins/tags/customer-support/)[helpdesk](https://ve.wordpress.org/plugins/tags/helpdesk/) [live chat](https://ve.wordpress.org/plugins/tags/live-chat/) * [Vista avanzada](https://ve.wordpress.org/plugins/ysdesk/advanced/) ## Valoraciones No reviews have been submitted yet. [Your review](https://wordpress.org/support/plugin/ysdesk/reviews/#new-post) [See all reviews](https://wordpress.org/support/plugin/ysdesk/reviews/) ## Colaboradores * [ YS Innovations ](https://profiles.wordpress.org/ysinnovations/) ## Soporte ¿Tienes algo que decir? ¿Necesitas ayuda? [Ver el foro de soporte](https://wordpress.org/support/plugin/ysdesk/)