Descripción
The idea was it to create a Ticket System completely for the Front-End, and that’s the result!
This plugin adds a ticket system to your page, to handle Questions, problems or other requests from visitors of your page.
You can use it as a help desk for co-workers in your Intranet or as a contact form for your website for example.
Demo
GitHub
Key features
- Completely for the Front-End.
- Independet Login from WordPress, or when you are logged in into WordPress, then you will be automatically logged in.
- E-Mail Notification
- To every ticket you get a link so you can check your ticket and also write with the support like a chat.
- Normal users can take, edit their own and adopt tickets. They also can add appointments.
- Admin users can edit all tickets and allocate tickets to other users.
- You can add notes and solutions to every ticket.
- You can filter tickets for Issuer, name or mail of creator, done tickets, solution or problems.
- Datepicker Field
- Under «New Tickets» the tickets automatically reload every 30 seconds.
Languages and Localization?
The plugin currently comes with the following translations:
English, German
Capturas
ticket submission form 
ticket system with a new ticket 
ticket in editing mode 
ticket with appointment 
filter for tickets 
Ajustes generales 
User Administration
Instalación
- Upload
simple-support-ticket-systemdirectory to the/wp-content/plugins/directory. - Activate the plugin through the ‘Plugins’ menu in WordPress.
- Place
<?php do_shortcode('[ts_form]'); ?>in your templates or [ts_form] in page edit mode for the ticket submission form. - Place
<?php do_shortcode('[ts_tickets]'); ?>in your templates or [ts_tickets] in page edit mode for the ticket system page.
Preguntas frecuentes
Not yet!
Reseñas
25 de septiembre de 2018
Your support ticket system is a great idea it has not been updated for two years and now it does not work anymore the shortcode does not function with the newest WordPress update.
Please update.
10 de octubre de 2016
Support Ticket System the best plugin and one, only this plugin has support ticket system, great support team, thansk a lot.
3 de septiembre de 2016
Excellent Plugin for Support Area. Very light, I’ve tested many others but this one is doing the job greatly without overloading the system. I hope that it’ll be improved and developed further. Thanks.
3 de septiembre de 2016
4 respuestas
Looking awesome working well tested it on my site and love the operation of it
Are we able to change or remove optional fields at all and change wording on the date picker etc (back end or will it have an editor)
keep up the great work I really like the look of this
Colaboradores y desarrolladores
«Support Ticket System» es un software de código abierto. Las siguientes personas han colaborado con este plugin.
Colaboradores
Traduce «Support Ticket System» a tu idioma.
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Revisa el código , echa un vistazo al repositorio SVN o suscríbete al registro de desarrollo por RSS.
Registro de cambios
1.3.6
- Fixed max length for email text.
1.3.5
- Function added to send a ticket-link within the notification e-mails.
1.3.4
- Added Multisite support
1.3.3
- User Guide added
1.3.2
- Fixed search function
1.3.1
- Fixed unintentional backslashes in text
1.3
- BIG UPDATE
- Email notification for those who create the ticket. They will be informed when their ticket was «taken», when it’s «done» and when there is a new answer.
- You can consult and answer your ticket under an generated link.
- Following you can answer when you work on tickets, so it’s kind like a chat.
- Problem Field is renameble now.
- «Report problem» was changed to «Submit».
1.2.2
- IMPORTANT
- When you updated to 1.2.2 before 19.11.2015 (UTC+1 13:00h) and your wordpress backend doesn’t load anymore please redownload fixed v1.2.2
- Only whitespace in necessary fields isn’t allowed anymore.
- Database Update only loads when user is admin.
1.2.1
- Security Update
- Special thanks to the user «iberiam»
1.2
- You can rename the optional fields and the datepicker field.
- You can also hide these fields.
- Appointment field is now the datepicker field.
- Appointment added from the issuer are shown under the ticket itself.
- When logged in Name and Email in Form are not editable.
1.1
- PLEASE REACTIVATE THE PLUGIN TO APPLY CHANGES THIS TIME
- When you are already logged in in WordPress, you don’t have to log in again
- When you are logged in, Name and Email will be filled in into submit form
- Added a Title to tickets
- Loading Spinner now with transparent background
1.0.1
- Deleted Salutation because the email function is not ready
- added titles for buttons
1.0
- First release