liveweb

Descripción

If you’re looking to elevate your customer support offering, liveweb is your secret weapon.

It’s the world’s first website-based, all-in-one customer support tool. Provide first-class concierge support for your customers with instant, secure, live voice calling, chat, video calls, and screen sharing. It’s all right there on your website.

Give your customers easy access to hassle-free support. No more searching for 1-800 numbers, navigating IVR systems, or submitting form requests.

With liveweb, they can connect to your team in seconds. Let’s face it: it’s what the people want. And as we all know, you’ve got to give the people what they want.

Live Chat With Your Customers

Half of your web visitors leave after just 15 seconds. liveweb helps you keep & convert more visitors — in seconds.

Send Customers In-App Messages

Your emails are great, but what about the 80% of people who never open them? Reach them with in-app messages.

Improve Your Net Promoter Score

Get actionable feedback that will help your business create products your customers love.

Features

Real-time notifications.
Get instantly notified when a new visitor sends you a message via SMS or email. Enjoy our Front and Slack integrations and alert your team so they can respond within minutes!

Offline mode.
Small team? Not able to support chat 24×7? No problem. Set the right expectation with offline welcome message.

Capture email addresses.
Get email addresses right inside of liveweb so you can follow up later.

Audio & Video Calls
Seamless, secure, customer-centric communications that help you satisfy and retain customers with less effort and cost. Instantly connect with your customers at your website with secure, toll-free, high-fidelity video/voice calls from anywhere in the world.

Key Features

  • Talk to your website visitors and customers in real-time, right from Slack or Front.
  • Talk to your website visitor with audio/video calls or screen sharing, you choose!.

Usage

After enabling the plugin, head to the widget customization page to change settings and integrate its look and feel to match your site. When done, get it running by copying your API key to the liveweb WordPress plugin.

Capturas

  • WordPress settings
  • Chat widget - new msg
  • Chat widget - minimized

Instalación

Server Requirements: PHP4 or PHP5.

WordPress versions: WordPress 4.9 and up.

Note: You will need to request early access for a liveweb account : Request access here!.

Step-by-step Guide:

  • Install plugin from WordPress directory and activate it.
  • Under left sidebar, click on liveweb to add your liveweb API key.
  • Customize the chat widget to your preference.
  • Finally, make full use of our Dashboard to manage your chat widget.

Preguntas frecuentes

Is liveweb free?

The liveweb offers you a free trial of 14 days. It is currently in early access, and we are welcoming new users by request.

What does liveweb let me do?

liveweb adds a widget to your site which visitors can use to engage with you. You can use it to collect feedback, learn about your visitors, and even close deals. Instantly connect with your customers – with secure HD audio/video calls with screen and document sharing hosted directly at your website.

Do I have to install any software on my server to get this working?

Not at all! liveweb is a hosted live chat and call service. You need to configure the plugin, and you are ready!

Which web browsers work best with this plugin

Though designed to work on most browsers, liveweb works best in the following environment: Firefox 2 or later (Mac, PC, or Linux), Safari 2 or later (Mac), Google Chrome (PC, Mac).

Reseñas

No hay reseñas para este plugin.

Colaboradores y desarrolladores

«liveweb» es un software de código abierto. Las siguientes personas han colaborado con este plugin.

Colaboradores

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Revisa el código , echa un vistazo al repositorio SVN o suscríbete al registro de desarrollo por RSS.

Registro de cambios

1.0.0

  • Feature: Add the liveweb live chat widget to your site!
  • Feature: Customize look and feel of the widget, including themes and color!

1.1.0

  • Customization: Changed the flow for activating liveweb chat widget.