Title: Echo Knowledge Base – Documentation, FAQs, Chat & Smart Search Author: echoplugins Published: 10 de enero de 2017 Last modified: 31 de marzo de 2026 --- Buscar plugins ![](https://ps.w.org/echo-knowledge-base/assets/banner-772x250.jpg?rev=3397617) ![](https://ps.w.org/echo-knowledge-base/assets/icon-256x256.png?rev=2635911) # Echo Knowledge Base – Documentation, FAQs, Chat & Smart Search Por [echoplugins](https://profiles.wordpress.org/echoplugins/) [Descargar](https://downloads.wordpress.org/plugin/echo-knowledge-base.17.3.0.zip) * [Detalles](https://ve.wordpress.org/plugins/echo-knowledge-base/#description) * [Valoraciones](https://ve.wordpress.org/plugins/echo-knowledge-base/#reviews) * [Instalación](https://ve.wordpress.org/plugins/echo-knowledge-base/#installation) * [Desarrollo](https://ve.wordpress.org/plugins/echo-knowledge-base/#developers) [Soporte](https://wordpress.org/support/plugin/echo-knowledge-base/) ## Descripción Echo Knowledge Base is a powerful documentation tool that helps you create and organize your documentation, FAQs, and articles. It has built-in AI search and AI chatbot features and includes comprehensive features to help you build a visually appealing knowledge base. Designed with a modern and professional appearance by default, the plugin offers extensive customization options to align perfectly with your brand identity. ### FREE KB FEATURES * **Frontend Visual Editor**: Customize your Knowledge Base pages live on the front- end with our intuitive visual editor or drag-and-drop Gutenberg blocks. * **Pre-made Layout Designs**: Choose from many beautiful designs and layouts to make your knowledge base both stunning and functional. With dozens of combinations available, you’ll find the perfect look for your site. * **Table of Contents (TOC)**: Enhance navigation with a customizable table of contents on article pages for better user experience. * **Deep Content Organization**: Organize articles into categories and subcategories up to five levels deep. Display articles and categories across tabs or in an intuitive drill-down format. * **Article Views Counter**: Track views with the built-in counter and analyze your most and least popular content to optimize your knowledge base. * **Most Popular and Recent Articles**: Display lists of articles by popularity and recent publication to guide readers to trending and new content. * **Glossary**: Build a centralized dictionary of terms and definitions for your knowledge base. - **Glossary Terms** – Create and manage glossary entries. Published terms are automatically highlighted in your articles with interactive tooltips, helping readers understand key terminology without leaving the page. - **Glossary Index Shortcode and Block** – Display an alphabetical index of all glossary terms on any page using the `[epkb-glossary-index]` shortcode or the Glossary Index Gutenberg block, with letter navigation and customizable accent color. - **AI-Generated Glossary Terms (PRO)** – Automatically generate glossary terms and definitions from your knowledge base content using AI, saving time and ensuring comprehensive coverage of key terminology. * **FAQs Layout and Shortcode**: Deploy FAQs anywhere on your site with various eye-catching designs. Group questions logically and control their behavior for optimal user engagement. * **Fast Search Bar**: Enable users to find articles quickly with an AJAX-powered search bar. * **Customizable Category Archive Page**: Customize the category archive page with a custom header, description, and image. * **Article Enhancement Tools**: Improve user experience with breadcrumbs, next/ previous article navigation, print and PDF export options, and more. ### FREE AI FEATURES (Optional) All AI features are completely optional and **disabled by default**. You can enable them at any time if you choose to use AI-powered capabilities. * **AI Content Analysis**: Automatically analyze your knowledge base articles for quality and optimization. Get AI-powered insights including: - **Tags Analysis** – Optimize article tags and categories for better organization and SEO - **Readability Score** – Evaluate content clarity and structure with AI assistance [Learn more.](https://www.echoknowledgebase.com/documentation/content-analysis/) * **AI Chat (Chatbot)**: Add a frontend chat dialog where users and visitors can ask questions and get instant AI-powered answers based on on your Knowledge Base, FAQs, internal documentation, notes, and any other source of information. * **AI Search**: When users search, results show relevant KB articles plus an ‘ Ask AI’ button to dive deeper with the same query. ### PRO KB FEATURES * **Advanced Search**: Highlight search keywords on article pages, filter search by category, adjust search box styling, and add helper text or links below the search bar. Use advanced search analytics to discover popular queries and identify searches with no results. * **Granular Content Protection**: Control access to documentation based on user groups, WordPress roles, or custom permissions. Seamlessly manage public and private knowledge base content. * **Unlimited Knowledge Bases**: Create unlimited separate knowledge bases, each with its own articles, categories, and tags (great for managing multiple products or departments). * **Articles Import and Export**: Import or export articles and categories using CSV or XML formats for easy migration or backup. * **AI Smart Search**: Display intelligent search results with optional multi-panel sections * **User Feedback System**: Gather valuable insights with article upvote/downvote and feedback forms. * **Article Links**: Turn any article into a link that points to PDFs, external documentation, videos, or other resources. * **AI Features**: - Content Gap Analysis - Expand training to include notes, posts, pages, and custom post types - **Email Notifications** for AI insights - **Human Agent Handoff** – lets users escalate from AI to your support team - **Feedback Buttons** – collect thumbs-up/down ratings on AI responses - **PDF to Articles** – upload PDF files and convert them into KB articles with optional AI formatting that organizes content into headings, lists, and paragraphs - **PDF to Notes** – upload PDF files via drag-and-drop or the Media Library and convert them into AI training notes to expand your AI’s knowledge beyond KB articles - **AI Chat Access Control** – restrict who can use AI Chat: everyone, logged- in users only, or specific WordPress roles. Set different access rules for each chat location See the [official website](https://www.echoknowledgebase.com/bundle-pricing/) for more details on Pro features. ### ⭐ WALK-THROUGH OF ECHO KNOWLEDGE BASE Watch a quick introduction to Echo Knowledge Base and see it in action: [https://www.youtube.com/watch?v=sLwj8FpfBWc](https://www.youtube.com/watch?v=sLwj8FpfBWc) ### ⭐ PROFESSIONAL LAYOUTS INCLUDED Echo Knowledge Base comes with multiple layout options to suit your style: * [Basic Layout](https://www.echoknowledgebase.com/demo-1-knowledge-base-basic-layout/?utm_source=plugin&utm_medium=readme&utm_content=home&utm_campaign=demo1)– Clean and simple design * [Tabs Layout](https://www.echoknowledgebase.com/demo-3-knowledge-base-tabs-layout/?utm_source=plugin&utm_medium=readme&utm_content=home&utm_campaign=demo3)– Organized content in tabbed interface * [Drill Down Layout](https://www.echoknowledgebase.com/demo-4-knowledge-base-tabs-layout/)– Intuitive navigation through categories * [Classic Layout](https://www.echoknowledgebase.com/demo-12-knowledge-base-image-layout/)– Traditional documentation style * [Category Focused Layout](https://www.echoknowledgebase.com/demo-14-category-layout/?utm_source=plugin&utm_medium=readme&utm_content=home&utm_campaign=demo5)– Highlight your main categories See our comprehensive documentation [here](https://www.echoknowledgebase.com/documentation/) ### ⭐ ADDITIONAL FEATURES * **Gutenberg Blocks:** Seamlessly integrate knowledge base elements using the WordPress block editor. * **Flexible Ordering:** Order articles and categories alphabetically, by date, or manually with drag-and-drop. * **SEO Optimization:** Built with SEO best practices to help your documentation rank well in search engines. * **Usage Analytics:** Monitor knowledge base traffic and search queries to understand what users need. * **Multilingual & RTL Support:** Fully compatible with WPML, Polylang, GTranslate, and supports right-to-left languages. * **Responsive Design:** Mobile-friendly and works with any WordPress theme, so your docs look great on all devices. * **Directory Shortcode:** Use a shortcode to display an index of all articles ( great for an A-Z index page). * **Multi-site Compatible:** Perfect for WordPress multisite networks – manage documentation across multiple sites. * **Custom URL Structure:** Customize category, tag, and article URLs for a clean and branded structure. * **Mobile Optimization:** Ensures a smooth reading experience on smartphones and tablets. * **Content Migration:** Easily convert existing posts or custom post types into Knowledge Base articles. ### ⭐ SEO & ACCESSIBILITY OPTIMIZED Echo Knowledge Base is optimized for search engines and adheres to accessibility standards. It supports multiple languages (including RTL scripts) and meets WCAG guidelines, making your documentation usable for a global audience. All layouts are fully responsive and retina-ready, so your knowledge base looks sharp on every device. ### ⭐ EASY TO STYLE WITH PRE-MADE DESIGNS No coding needed – make it _your_ knowledge base with just a few clicks: * **26 Pre-Made Designs:** Choose from a variety of professional color schemes and styles. * **One-Click Theme Switching:** Swap layouts (Basic, Tabs, Category-Focused, Classic, Drill Down, Sidebar, Grid, etc.) instantly to find the perfect look. * **Endless Customization:** Further tweak colors, fonts, and styles to match your brand. ### ⭐ BUILDER COMPATIBILITY Echo Knowledge Base works great with popular page builders: * **Elementor & Gutenberg:** Comes with native blocks and widgets for seamless integration. * **Other Builders:** Fully compatible with Beaver Builder, Divi, Visual Composer, and more. ### ✅ WHY CHOOSE ECHO KNOWLEDGE BASE? * **User-Friendly:** Designed for ease of use – no coding required and a gentle learning curve. * **Professional Design:** 26 beautiful, ready-to-use layouts give your docs a polished look out of the box. * **Highly Customizable:** Extensive configuration options to tailor the knowledge base to your needs. * **Reliable Support:** Our friendly, Canadian-based support team is ready to help with any questions. * **Regular Updates:** Continuously improved with new features (our roadmap is packed with upcoming enhancements!). * **Global Ready:** Translate your documentation and serve users in any language with full multilingual support. **About Us:** We are a Canadian company with over a decade of experience in WordPress and web technologies. We’re passionate about helping you provide better support to your customers. ## Capturas * [[ * KB Main Page setup example * [[ * Article Page features: breadcrumb, back button, print button, Table of Content, widgets, and more * [[ * Category Archive Page example * [[ * Frequently Asked Questions shortcode and module examples * [[ * AI Chat Dialog * [[ * AI Search results with «Ask AI» button * [[ * AI Training Data selection and Knowledge Base Sync * [[ * Ejemplo del diseño básico con imágenes * [[ * Classic Layout example * [[ * Drill Down Layout example * [[ * Ejemplo del diseño centrado en categorías con iconos * [[ * Ejemplo del diseño de pestañas con imágenes * [[ * Readability Analysis report * [[ * Tags Analysis report * [[ * Analysis * [[ * Article Index Directory Shortcode * [[ * Versión PRO: Gestor de acceso para restringir el acceso al contenido de la base de conocimiento * [[ * Glossary ## Bloques Este plugin proporciona 1 bloque. * Epkb Content Block ## Instalación Getting started with Echo Knowledge Base is quick and easy. Choose the installation method that works best for you: ### Option 1: Install from WordPress Dashboard (Recommended) 1. Log in to your WordPress admin panel 2. Navigate to Plugins Add New 3. Search for «Echo Knowledge Base» 4. Click «Install Now» next to the plugin 5. After installation completes, click «Activate» 6. Optional: Configure your knowledge base settings in Knowledge Base KB Configuration ### Option 2: Manual Installation via FTP 1. Download the plugin zip file (echo-knowledge-base.zip) 2. Extract the zip file to your computer 3. Connect to your web server using an FTP client 4. Navigate to your WordPress plugins directory (/wp-content/plugins/) 5. Upload the ‘echo-knowledge-base’ folder 6. Log in to your WordPress admin panel 7. Go to Plugins Installed Plugins 8. Find «Echo Knowledge Base» and click «Activate» 9. Optional: Configure your knowledge base settings in Knowledge Base KB Configuration ### Quick Start Guide After activation, here’s how to build your knowledge base in minutes: 1. **Create Your First Article:** * Go to **Knowledge Base Add New Article**. * Write your content using the WordPress editor (you can include text, images, videos, etc.). * Assign one or more categories to organize the article. * Publish the article. 1. **Set Up Your Knowledge Base Layout:** * Go to **Knowledge Base KB Configuration**. * Choose a layout design (Basic, Tabs, etc.) that fits your site. * Customize colors, fonts, and style to match your branding. * Configure navigation options (for example, enable breadcrumbs, search bar, table of contents, etc.). 1. **Add AI Features (Optional):** * Enter your OpenAI API key in the AI settings (this key is needed to enable AI Chatbot and AI Search features). * Once configured, your AI Chatbot will be live on the front-end and the “Ask AI” option will appear on search result pages. * Use AI writing assistance in the editor to help create or improve articles (e. g., check grammar or generate an outline). For detailed setup and configuration instructions, please visit our [Documentation](https://www.echoknowledgebase.com/documentation/). ## Preguntas frecuentes ### General Questions **Q: Is Echo Knowledge Base compatible with my WordPress theme?** **A:** Yes! Echo Knowledge Base is designed to work with any WordPress theme. It uses standard templates and hooks, ensuring compatibility across most themes and page builders. You can also use custom CSS to fine-tune the styling if needed. **Q: How can I customize the appearance of my knowledge base?** **A:** You have multiple options to customize the look and feel: * Choose from 26 pre-made professional designs and layouts. * Adjust colors, fonts, and other style settings in **Knowledge Base KB Configuration**( no coding needed). * Use the front-end visual customizer or Gutenberg blocks to see changes in real time. * For advanced tweaks, add custom CSS or override the template files in your theme. **Q: Does the plugin support multilingual sites?** **A:** Yes! Echo Knowledge Base is built with internationalization in mind: * Works with **RTL** languages out of the box for proper right-to-left text display. * Fully compatible with **WPML** and **Polylang** for managing multi-language documentation. * Tested with **GTranslate** and similar plugins for automatic translation. * You can also add your own translation files (.po/.mo) for any language not already included. ### AI Features **Q: What AI features are included?** **A:** Our AI integration provides: * **AI-powered chatbot** – Provides instant Q\&A using your knowledge base content. * **AI-enhanced search** – Offers direct answer suggestions on your search results page via the «Ask AI» feature. * **AI Content Analysis (PRO)** – Automatically analyzes articles for tags usage, readability, and content gaps. Helps you prioritize which articles to improve based on traffic and provides actionable recommendations. * **Writing assistance tools** – Helps with content creation (grammar and spell checking, plus article outline generation). * **Intelligent content organization** – Recommends improvements to structure your knowledge base based on content analysis. **Q: How do I set up the AI features?** **A:** Setting up AI features is quick and easy: 1. Obtain an API key from OpenAI (for the ChatGPT integration) and add it in **Knowledge Base AI Settings**. 2. Enable the AI features you want (ChatGPT like chatbot, search integration, writing assistance) – they should start working immediately using your existing content. 3. (Pro) If you have **Echo Knowledge Base Pro**, you can include additional content like pages and posts in the AI’s training data for even better answers. _(For more details, see our [AI Integration Guide](https://www.echoknowledgebase.com/documentation/setup-ai-provider-and-key/) in the documentation.)_ **Q: What AI models do you support?** **A:** We support both OpenAI models (GPT- 5, GPT-5-nano, GPT-4.1-mini) and Google Gemini models. Gemini models can speed up AI Chat and AI Search by up to 50%, making them an excellent choice for performance- focused deployments. ### Support & Updates **Q: How can I get help if I need support?** **A:** We’re here to help! You can: * Check our [Documentation](https://www.echoknowledgebase.com/documentation/) for guides and troubleshooting tips. * Contact us via our [Contact Us form](https://www.echoknowledgebase.com/contact-us/)– our support team typically responds quickly. * Watch our [video tutorials](https://www.youtube.com/@echoknowledgebase/) on YouTube for visual guides. * Post in the WordPress.org support forum for the plugin – we monitor it and will assist there as well. **Q: How often is the plugin updated?** **A:** We release regular updates to keep the plugin improving. Updates often include: * New features and enhancements (we love adding user-requested features!). * Performance improvements for faster load times and better scalability. * Bug fixes and tweaks to ensure the plugin runs smoothly. * Security patches when necessary, to keep your knowledge base safe. * Compatibility updates for the latest WordPress versions or third-party plugins. You can safely update via the WordPress dashboard whenever a new version is available. ### Pro Features **Q: What features are included in the Pro version?** **A:** Echo Knowledge Base** Pro** unlocks a range of advanced features and add-ons: * **AI Content Analysis:** Automatically evaluate article quality with tags analysis, readability scoring, and gap analysis. Prioritize improvements based on article traffic and get AI-powered recommendations to enhance your documentation. * **AI Smart Search:** Display intelligent search results in a dialog with multiple sections (AI Answer, Matching Articles, Step-by-Step Instructions, Related Keywords, You Can Also Ask, Glossary Terms, Helpful Tips, Contact Us), fully customizable layout, and embeddable via shortcode anywhere on your site. * **Content Protection (Access Manager):** Restrict knowledge base access to specific users, roles, or groups – ideal for private or internal documentation. * **Unlimited Knowledge Bases:** Create multiple knowledge bases with separate content (useful for different products or user groups). * **Extended AI Features:** Train the AI on additional content sources beyond your KB (like pages, posts, or custom post types), upload PDFs and convert them into AI training notes, receive daily email notifications summarizing AI Chat and Search activity, and access advanced AI tools. * **Advanced Search Analytics:** Track what users search for, see top search terms, and find out when searches return no results (so you can fill the gaps). * **Article Rating & Feedback:** Enable users to rate articles and leave feedback, with analytics to show you the most helpful or lacking content. * **Custom Links (PDFs & External):** Turn articles into direct links to PDFs, external URLs, or other resources while still listing them in your KB. * **Import/Export Tools:** Bulk import knowledge base articles from CSV or XML, and export your content for backup or migration. * **Grid and Sidebar Layouts:** Two additional beautiful layouts (Grid and Sidebar) for your knowledge base main page and articles. For a full comparison and pricing, visit our [Pricing Page](https://www.echoknowledgebase.com/bundle-pricing/). The Pro upgrade is backed by our support and a 30-day refund guarantee, so you can try it with confidence! ## Reseñas ![](https://secure.gravatar.com/avatar/4f4c04a498747348b2e4548d256d8578baa8f90e2014145b5f7ec19f7006acf1? s=60&d=retro&r=g) ### 󠀁[Incredible!](https://wordpress.org/support/topic/incredible-290/)󠁿 [niteflite42](https://profiles.wordpress.org/niteflite42/) 5 de abril de 2026 Hello I have been using Echo for a few days and have now become familiar with all the features. In addition, I bought the add-ons. The AI feature is brilliant by the way! I’m totally thrilled. The support is also unbeatable. The people at Echo are very helpful, friendly and respond quickly. I am totally happy that I found Echo through the google search. I hope you continue to develop the project. Thank you for your great work. Stephanie ![](https://secure.gravatar.com/avatar/49d132b5f94b6f3837a6fe847bf2847ca71bf0e3ac93c6f2250ed367e0431472? s=60&d=retro&r=g) ### 󠀁[Excellent and Maintained KBase Plugin](https://wordpress.org/support/topic/excellent-and-maintained-kbase-plugin/)󠁿 [fightinfett](https://profiles.wordpress.org/fightinfett/) 1 de abril de 2026 We have come to rely on the functionality of this plugin. The customer service and support are also very responsive, and the team continuously updates the plugin on a regular basis. I would highly recommend. ![](https://secure.gravatar.com/avatar/1bd7a39fc4c31e505825e3dda0448ea7fc292a39676e613a8d109582bcb61093? s=60&d=retro&r=g) ### 󠀁[Structured and user-friendly knowledge management solution](https://wordpress.org/support/topic/structured-and-user-friendly-knowledge-management-solution/)󠁿 [flecki](https://profiles.wordpress.org/flecki/) 27 de marzo de 2026 We are using the plugin within our organization to build and maintain our internal knowledge base – and we are absolutely impressed. The setup process is quick and straightforward, allowing you to get started with minimal effort. One of the biggest advantages is the ease of use in day-to-day work: creating, organizing, and maintaining content is simple and intuitive, even for users without a strong technical background. The feature set of the free version is already very powerful and provides everything needed for a professional knowledge base. The premium versions offer even more flexibility and advanced features, making the system highly scalable. ![](https://secure.gravatar.com/avatar/94aed716188878383992178626c16cebbb7e1c93e1fd5d244ea0bfa5d3081956? s=60&d=retro&r=g) ### 󠀁[Very responsive and helpful](https://wordpress.org/support/topic/very-responsive-and-helpful-6/)󠁿 [enslin.jarred@gmail.com](https://profiles.wordpress.org/enslinjarredgmailcom/) 26 de marzo de 2026 assisted with adding a new feature within a few hours to incorporate into our AI Add-in ![](https://secure.gravatar.com/avatar/8a365777f633b25bcfe62b43cf5500a59e400860a3a05b37edd00711d3c868fa? s=60&d=retro&r=g) ### 󠀁[Nice product, responsive support](https://wordpress.org/support/topic/nice-product-responsive-support/)󠁿 [bhammondCVL](https://profiles.wordpress.org/bhammondcvl/) 7 de enero de 2026 We’ve been using the plugin for a couple years and it’s combination of features with the free version is excellent. Their support has also been very responsive with a few questions we’ve had. ![](https://secure.gravatar.com/avatar/d3b867db1e2881a386135d294fb9625e0e51d950972ae3f99450f826b5f240f0? s=60&d=retro&r=g) ### 󠀁[Very good !](https://wordpress.org/support/topic/very-good-7667/)󠁿 [greggus](https://profiles.wordpress.org/greggus/) 9 de octubre de 2025 Very fast response time and perfect for resolving my css issue. EKB is a very good and powerful tool ! [ Leer todas las 123 reseñas ](https://wordpress.org/support/plugin/echo-knowledge-base/reviews/) ## Colaboradores y desarrolladores «Echo Knowledge Base – Documentation, FAQs, Chat & Smart Search» es un software de código abierto. Las siguientes personas han colaborado con este plugin. Colaboradores * [ echoplugins ](https://profiles.wordpress.org/echoplugins/) «Echo Knowledge Base – Documentation, FAQs, Chat & Smart Search» ha sido traducido a 16 idiomas locales. Gracias a [los traductores](https://translate.wordpress.org/projects/wp-plugins/echo-knowledge-base/contributors) por sus contribuciones. [Traduce «Echo Knowledge Base – Documentation, FAQs, Chat & Smart Search» a tu idioma.](https://translate.wordpress.org/projects/wp-plugins/echo-knowledge-base) ### ¿Interesado en el desarrollo? [Revisa el código](https://plugins.trac.wordpress.org/browser/echo-knowledge-base/), echa un vistazo al [repositorio SVN](https://plugins.svn.wordpress.org/echo-knowledge-base/) o suscríbete al [registro de desarrollo](https://plugins.trac.wordpress.org/log/echo-knowledge-base/) por [RSS](https://plugins.trac.wordpress.org/log/echo-knowledge-base/?limit=100&mode=stop_on_copy&format=rss). ## Registro de cambios #### 17.3.0 Release Date: Mar 31, 2026 * New: Quizzes * New: Presets for Basic Layout * New: Layout settings * New: Agent Handover – added an optional contact number (PRO) * Fix: Cleanup and minor fixes #### 17.1.2 Release Date: Mar 22, 2026 * Update: PDF improvements (PRO) * Update: other improvements* Fix: Cleanup and minor fixes #### 17.1.0 Release Date: Mar 11, 2026 * New: PDF to Articles – upload and convert PDF files into KB articles with basic or AI-structured formatting (PRO) * New: Media Library support for PDF uploads (PRO) * Update: empty or missing content now marked as Skipped* Update: various improvements * Fix: Cleanup and minor fixes #### 17.0.4 Release Date: Mar 2, 2026 * Update: AI Training Data – make Validate & Fix feature optional * Update: improve glossary matching * Fix: Cleanup and minor fixes #### 17.0.1 Release Date: Mar 1, 2026 * New: Glossary Index shortcode and block – display an alphabetical index of all glossary terms with letter navigation * New: AI Chat Access Control – restrict AI Chat by login status or WordPress user roles, with per-location settings (PRO) * Fix: Cleanup and minor fixes #### 16.20.0 Release Date: Feb 21, 2026 * New: Glossary – add terms with definitions that are automatically highlighted in articles with interactive tooltips * New: AI-generated glossary terms – automatically generate terms and definitions from your KB content* New: PDF to Notes – upload PDFs and convert them into AI training notes (PRO) * Fix: Improved access permission checks for Tools * Fix: Cleanup and minor fixes #### 16.011.0 Release Date: Feb 1, 2026 * New: AI Chat with sources * New: AI Chat can now be expanded/collapsed * New: AI Chat analytics (PRO) * New: AI Smart Search shortcode customization attributes (title, placeholder, button) * Update: prompt per provider* Update: Gemini default parameters * Fix: Cleanup and minor fixes #### 15.920.0 Release Date: Jan 17, 2026 * New: Advanced Search can search FAQs (PRO) * Update: AI Notes improvements * Fix: Cleanup and minor fixes #### 15.910.0 Release Date: Jan 11, 2026 * New: Article Index Block * New: AI Chat – human agent handoff for escalation to support team (PRO) * New: AI Chat – feedback buttons for thumbs-up/down ratings on AI responses (PRO) * Update: WCAG Accessibility Fixes * Update: new ChatGPT and Gemini models * Fix: Cleanup and minor fixes #### 15.900.0 Release Date: Dec 13, 2025 * New: All Notes admin screen for AI Training Data * Update: AI Smart Search prompts are now customizable * Update: AI Chat History improvements* Fix: Gemini – make AI aware of conversation history * Fix: Cleanup and minor fixes #### 15.811.0 Release Date: Dec 8, 2025 * UPDATE: AI UI improvements * NEW: size of Matching Articles section in AI Smart Search * NEW: AI Chat – background colors for user question and AI reply * Fix: Cleanup and minor fixes #### 15.700.0 Release Date: Dec 6, 2025 * NEW: Google Gemini model support for AI Chat and AI Search – around 50% faster! * UPDATE: AI Smart Search – remove auto complete and reposition returned results * UPDATE: WordPress 6.9 compatibility * Fix: Cleanup and minor fixes #### 15.600.0 Release Date: Nov 17, 2025 * NEW: Multiple Training Data collections for AI Chat and AI Search * NEW: AI Smart Search – multiple sections, customizable layout, shortcode( AI Features PRO) * NEW: AI Smart Search shortcode * NEW: AI Smart Search block * Update: Added support for GPT 5.1 model * Fix: Cleanup and minor fixes #### 15.500.10 Release Date: Nov 6, 2025 * Update: new language translations * Fix: Cleanup and minor fixes #### 15.400.1 Release Date: Oct 16, 2025 * Fix: Cleanup and minor fixes #### 15.400.0 Release Date: Oct 13, 2025 * NEW: Content Analysis – Tags Analysis, Readability Analysis, Gap Analysis (PRO) * UPDATE: Analytics – filters, new analytics data * Fix: Cleanup and minor fixes #### 15.312.0 Release Date: Sept 23, 2025 * Fix: Ordering Wizard #### 15.311.0 Release Date: Sept 22, 2025 * Update: AI Chat – display on selected pages only * Update: AI Search – Ask AI new configuration * Update: removed legacy non-modular mode * Update: Sync between KB Template setting and Page Template * Fix: Cleanup and minor fixes #### 15.220.0 Release Date: Sept 8, 2025 * Update: AI Behavior now with fastest, smartest and balanced options * Update: Adding FAQs to FAQ Group now with search and sorting * Fix: Cleanup and minor fixes #### 15.210.0 Release Date: Aug 28, 2025 * New: Email notifications for AI Chat and Search (Pro)* Update: vote on AI features * Update: AI Chat and AI Search improvements * Fix: Cleanup and minor fixes #### 15.200.0 Release Date: Aug 16, 2025 * New: AI Search fixes and improvements * New: AI Chat fixes and improvements * Update: RTL support improvements * Fix: Cleanup and minor fixes #### 15.111.0 Release Date: Aug 3, 2025 * New: AI Search – limited beta * New: AI Chat – limited beta * Fix: Cleanup and minor fixes #### 15.0.1 Release Date: July 13, 2025 * New: AI Search – coming soon * New: AI Chat – limited beta * Fix: Cleanup and minor fixes #### 15.0.0 Release Date: July 6, 2025 * New: AI Search – answer user questions using AI Chat* New: AI Chat – user can ask questions and get answers from your Knowledge Base * Fix: Cleanup and minor fixes #### 14.1.0 Release Date: June 28, 2025 * Update: FAQs toggle for public/private visibility* Update: Archive Page toggle to use KB Main Page or Article Page search settings * Update: various minor improvements * Fix: Cleanup and minor fixes #### 14.0.3 Release Date: June 16, 2025 * Update: Frontend Editor can be now turns on and off* Update: various minor improvements * Fix: Cleanup and minor fixes #### 14.0.1 Release Date: June 8, 2025 * Fix: Cleanup and minor fixes #### 14.0.0 Release Date: June 8, 2025 * New: Frontend Editor for KB Main Page, Article Page and Category Archive Page * New: Sticky sidebar * Fix: Cleanup and minor fixes #### 13.60.0 Release Date: May 12, 2025 * Update: FAQ admin pages improvements * Fix: Cleanup and minor fixes #### 13.52.1 Release Date: Apr 24, 2025 * Fix: Legacy search box fix #### 13.52.0 Release Date: Apr 21, 2025 * New: Sub category designs for Classic Layout * Update: FAQ Shortcode generation * Fix: Cleanup and minor fixes #### 13.51.0 Release Date: Mar 23, 2025 * New: AI Chat integration initial release * Update: Add label for Advanced Search highlight for Articles * Fix: Cleanup and minor fixes #### 13.41.0 Release Date: Mar 15, 2025 * Fix: Cleanup and minor fixes #### 13.40.0 Release Date: Feb 23, 2025 * Fix: Cleanup and minor fixes #### 13.30.0 Release Date: Feb 14, 2025 * NEW: Grid Layout block (PRO) * NEW: Sidebar Layout block (PRO) * Fix: Cleanup and minor fixes #### 13.20.0 Release Date: Jan 24, 2025 * NEW: Category slug setting * NEW: Tag slug setting* NEW: Advanced Search block (PRO) * Fix: Cleanup and minor fixes #### 13.11.0 Release Date: Jan 4, 2025 * NEW: Tabs layout row setting * Fix: Cleanup and minor fixes #### 13.10.0 Release Date: Dec 7, 2024 * NEW: Search block * NEW: Basic Layout block * NEW: Tabs Layout block * NEW: Drill Down Layout block * NEW: Category Focused Layout block * NEW: Classic Layout block * NEW: FAQs block * NEW: Articles List block * NEW: KB Block Template * Mobile article view improvements * Fix: Cleanup and minor fixes See [changelog.txt](https://plugins.svn.wordpress.org/echo-knowledge-base/tags/13.10.0/readme.txt) for older changelog ## Meta * Version **17.3.0** * Last updated **hace 2 semanas** * Active installations **10.000+** * WordPress version ** 5.3 o superior ** * Tested up to **6.9.4** * PHP version ** 5.6 o superior ** * Languages * [Chinese (China)](https://cn.wordpress.org/plugins/echo-knowledge-base/), [Czech](https://cs.wordpress.org/plugins/echo-knowledge-base/), [Danish](https://da.wordpress.org/plugins/echo-knowledge-base/), [Dutch](https://nl.wordpress.org/plugins/echo-knowledge-base/), [Dutch (Belgium)](https://nl-be.wordpress.org/plugins/echo-knowledge-base/), [English (US)](https://wordpress.org/plugins/echo-knowledge-base/), [French (Canada)](https://fr-ca.wordpress.org/plugins/echo-knowledge-base/), [German](https://de.wordpress.org/plugins/echo-knowledge-base/), [Indonesian](https://id.wordpress.org/plugins/echo-knowledge-base/), [Polish](https://pl.wordpress.org/plugins/echo-knowledge-base/), [Portuguese (Brazil)](https://br.wordpress.org/plugins/echo-knowledge-base/), [Russian](https://ru.wordpress.org/plugins/echo-knowledge-base/), [Spanish (Colombia)](https://es-co.wordpress.org/plugins/echo-knowledge-base/), [Spanish (Ecuador)](https://es-ec.wordpress.org/plugins/echo-knowledge-base/), [Spanish (Mexico)](https://es-mx.wordpress.org/plugins/echo-knowledge-base/), [Spanish (Spain)](https://es.wordpress.org/plugins/echo-knowledge-base/) y [Spanish (Venezuela)](https://ve.wordpress.org/plugins/echo-knowledge-base/). * [Traducir a tu idioma](https://translate.wordpress.org/projects/wp-plugins/echo-knowledge-base) * Tags * [AI](https://ve.wordpress.org/plugins/tags/ai/)[chatbot](https://ve.wordpress.org/plugins/tags/chatbot/) [documentation](https://ve.wordpress.org/plugins/tags/documentation/)[faq](https://ve.wordpress.org/plugins/tags/faq/) [knowledge base](https://ve.wordpress.org/plugins/tags/knowledge-base/) * [Vista avanzada](https://ve.wordpress.org/plugins/echo-knowledge-base/advanced/) ## Valoraciones 4.9 out of 5 stars. * [ 119 5-star reviews ](https://wordpress.org/support/plugin/echo-knowledge-base/reviews/?filter=5) * [ 0 4-star reviews ](https://wordpress.org/support/plugin/echo-knowledge-base/reviews/?filter=4) * [ 1 3-star review ](https://wordpress.org/support/plugin/echo-knowledge-base/reviews/?filter=3) * [ 1 2-star review ](https://wordpress.org/support/plugin/echo-knowledge-base/reviews/?filter=2) * [ 2 1-star reviews ](https://wordpress.org/support/plugin/echo-knowledge-base/reviews/?filter=1) [Your review](https://wordpress.org/support/plugin/echo-knowledge-base/reviews/#new-post) [See all reviews](https://wordpress.org/support/plugin/echo-knowledge-base/reviews/) ## Colaboradores * [ echoplugins ](https://profiles.wordpress.org/echoplugins/) ## Soporte Problemas resueltos en los últimos dos meses: 2 de 2 [Ver el foro de soporte](https://wordpress.org/support/plugin/echo-knowledge-base/) ## Donar ¿Te gustaría apoyar el progreso de este plugin? 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